Working at Medgate

We are the leading telemedicine company that aims to provide accessible healthcare to all Filipinos. Be part of our team and help us achieve our vision. Apply now!

Jobs

Summary of advantages

Innovative company
Varied responsibilities
Flexible job options and part-time work
Career options

Jobs

Physician

Makati Philippines

Full time / Part time

Education and Work Experience:
Is a duly-licensed physician who passed the Philippine Medical Licensure examinations with at least 2 years experience in clinical or hospital practice
Skills :
Computer literate, fluent in English & Filipino with clear speaking voice
Others:
Is currently practicing in the Philippines.

Primary Responsibilities:
1. Willing to undergo training prior to actual duty
2. Must follow set guidelines patterned after Medgate Switzerland based on CPGs that are applicable for local setting
3. Willing to work in an office setting on a 40-hour/week schedule for full-time (for 24/7 work schedule) or on a selected fixed schedule for a part-time with a minimum requirement of 4 hours duty
4. Receives teleconsultations during duty shifts
5. Part time GPs: willing to be on call in case someone is unable to come in for work

Exceptions:
The following General Practitioners will not be eligible for a slot in the roster of Medical Staff:
1. Physicians who are currently undergoing their Residency Training Program
2. Physicians who are presently connected with another telemedicine company in the country

Full-time/Part-time: Specialist	Part-time: Subspecialist
Family Medicine	Allergology
Internal Medicine	Cardiology
Industrial/Occupational Medicine	Endocrinology
Pediatrics	Gastroenterology
ENT-HNS	Immunology/Rheumotology
Geriatrics	Nephrology
OB-GYNE	Neurology
Opthalmology	Psychiatry
Dermatology	Pulmonology
General Surgery
Radiology-Ultrasonology

Education and Work Experience:
1. Is a duly-licensed Physician who passed the Philippine Medical Licensure Examinations with up to date PRC license
2. Has completed his/her Residency Training with or without Fellowship training
3. Either a new graduate of a residency training program (with certificate of completion), a diplomate, or a fellow of his/her own specialty society (with Board Certificate)
4. Is willing to undergo hands-on training prior to actual duty

Skills:
Computer literate; fluent in English & Filipino with clear speaking voice

Primary Responsibility:
Willing to work in an office setting on a specific duty schedule for Medgate Philippines in a week (minimum of 4 hrs duty for part time specialist and 40 hours per week duty)

**Exception/s:
The following Specialists/Subspecialists will be ineligible for a slot in the roster of Medical Staff:
Physicians who are presently connected with another telemedicine company in the country

Makati Philippines

Full time

Minimum Qualifications
• Bachelor's Degree in Nursing/ Psychology/ Medicine or other Medical Allied courses (License is not required but an advantage)
• At least one (1) year work experience specialized in Healthcare Services/ Medical Support and Assistant/ Hospital/ Clinic/ Diagnostic Center/ Customer Service, but not required
• Excellent written and verbal communication skills (clear and articulate)
• Computer literate
• Must be willing to undergo training (telemedicine program) prior to actual duty
• Must be willing to work full-time on an 8-hr shifting schedule (24/7 operations)
• Amenable to work in Makati City
• Fresh graduates are encouraged to apply
• Who can speak fluently in Bisaya/Cebuana Dialect is an advantage

• Inform the patient about Medgate services, products and partner clients
• Follow communication procedures, guidelines and policies, meeting Medgate standards
• Does proper triaging of patients
• Handles member’s medical or non-medical concerns
• Records patient’s personal data in the Patient Management System (PMS)
• Monitor and responds to all messages and callback requests from different touchpoints

LOA Agent (Out-Patient)

Makati Philippines

Full time

Minimum Qualifications
• Bachelor's Degree graduate of any Medical Allied Courses
• At least one (1) year work experience in a Hospital/ Clinic/ Diagnostic Center/ Customer Service, but not required.
• Good written and verbal communication skills (clear and articulate)
• Excellent customer service and attention to detail skills
• Computer literate

Job Description
• Handles and ensures that customer inquiries, services and transactions pertaining to Out-Patient LOA issuance are delivered in a timely, accurate and efficient manner to achieve client satisfaction.
• Fully understands and follows protocols, procedures, policies, and guidelines relative to LOA issuance meeting Medgate standards.
• Prompt and accurate issuance of OP LOA approval codes to clients for OP consultations, laboratory and other diagnostic procedures.
• Handles inquiries, requests, complaints, policy status queries via inbound and outbound calls, emails, and mobile apps.
• Does verification of patients’ enrolment and policy status and coverage.
• Notes down patients’ reason for LOA issuance.
• Transfers call to Generali Alarm Center for complex issues that are beyond the jurisdiction of Medgate LOA issuance team.
• Responds to simple issues/complaints and escalates complex LOA issuance concerns to the OP LOA Team Leader if necessary.
• Knowledgeable and fully understands the insurance product features, benefits and exclusions.
• Knowledgeable and fully capable of utilizing telephony principles and techniques, office equipment and software, to effectively perform the tasks assigned.
• Familiarity with medical terminology, medical benefits and claims availment procedures.
• Acquires and practices professional communication skills to efficiently communicate and handle customers including irate and difficult ones.
• Collaborates with other team members, encouraging harmonious working relationships to effectively achieve the goals of the team.

Makati Philippines

Full time

Minimum Qualifications:
• Candidate must possess at least Bachelor's/College Degree in Behavioral Science, Business Studies/Administration/Management, Marketing or equivalent.
• At least three (3) years of working experience in the related field or experience in Life Insurance industry an advantage
• Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Training & Development or equivalent
• Certified Professional in Training Management is a plus
• Fosters excellent customer service; demonstrates commitment to ongoing service improvement.
• Outstanding communication and interpersonal skills
• Innovative thinking; keeps current with developments and trends
• Has the ability to conduct cost-benefit analysis and measure training ROI
• Proficient in MS Office and in Database Software
• Amenable to work in Makati City

Duties and Responsibilities:
• Responsible for conducting Training Needs Analysis (TNA) at suitable intervals to determine the type and range of skills that are vital in equipping the staff in order to provide high quality service to internal and external customers. These skills could involve, but not limited, to the following:
o Customer Service
o Communication
o Problem solving skills
• Conducts quality assessment and performance reviews in which gaps are determined, create action plans to address these gaps, implement the action plans and measure its effect.
• Responsible for developing customized training programs which ensure that all staff are technically proficient in terms of organizational, product and client knowledge.
• Develops programs based on the service quality Key Performance Indicators (KPIs) and company standards. The program is developed through customer feedbacks and client needs and is based on a platform prescribed by the company.
• Supports initiatives to develop or upgrade Training Manuals, Standards and Best Practice for all department concerned. The Training Supervisor will also take the lead in rolling out new programs and other learning and development initiatives.
New Product Launch Support and Client Support:
• Develops training schedule, collateral and provide hands-on training (where possible or required) to frontline and related staff for new or upgraded products, Information Technology (IT) applications or core delivery process.
• Coordinates with the appropriate Section Managers to develop suitable training necessary to launch new programs/ products.
• Supports the Client Services Department in educating clients (end users) to use appropriate services by conducting training sessions, creating group presentations to the client’s authorized end users.
Review and Quality Assurance of Calls:
• Conducts monthly call and case reviews and assures adherence to company standards.
• Implements training based on gaps identified by developing suitable training programs.
• Prepares monthly reports including analysis and development of plans of actions for further training.

Makati Philippines

Full time

Minimum Qualifications:
• Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
• Microsoft Certified Solutions Associate (MCSA) is a plus
• Must have at least five (5) years of working experience as Microsoft SQL Database Administrator is required for this position
• Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in IT/Computer - Network/System/Database Admin or equivalent
• Exceptional knowledge in SQL queries
• Working experience with database cluster and in Microsoft Power BI, SSRS or equivalent reporting services
• Good communication skills in English and Tagalog
• Must be willing to work on a shifting schedule
• Amenable to work in Makati area

Duties and Responsibilities:
• Microsoft SQL Database Administration: Set up and maintain databases in different environments (Dev, UAT, Production).
• Database Backups: Set up and maintain database backups.
• SQL Server Optimization: Analyze and configure the SQL server for an optimal server health.
• SQL Jobs: Set up and maintain SQL jobs such as maintenance plans, backups, etc.
• Assist the Business Intelligence and the Marketing and Communications teams with their BI and reporting tasks
• Create and maintain project status reports, coordinate project schedules and manage project meetings
• Assist the software development team and the support team in optimizing SQL queries, views and stored procedures
• Conceptualize and execute data recovery and database clustering tasks

Makati Philippines

Full time

Minimum Qualifications
• Bachelor's/ College Degree graduate of Computer Science or Engineering/Information Technology/Business Management or equivalent
• At least 3 years of relevant IT project management experience preferably in medical environment
• Project Management Professional (PMP) certification is a plus
• Excellent communication skills both written and verbal
• Outstanding people management and customer service skills

Job Description
• Identify and analyze project requirements with the stakeholders and end users of software projects, define project scope and deliverables.
• Manage software developers to adhere to project plan and schedule. Plan and control the timelines of the projects.
• Plan and control the workload of the developers.
• Create and maintain project status reports, coordinate project schedules and manage project meetings.
• Identify upcoming risks during projects and inform stakeholders about potential solutions.
• Perform software quality control, to meet client expectations.
• Ensure that trainings are being hold with the support team and the end users.
• Work in a flexible, rapidly changing environment with short project lifecycles.
• Assist the IT Manager in meetings with Doctors, Telemedical Assistants (TMAs), business members and external 3rd parties for requirements elicitation.

PLACEHOLDER FOR ADS

Send your application at

jobs@medgatephilippines.com

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Jobs applied for

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Jobs

Physician

Makati Philippines

Telemedical Assistant

Makati Philippines

LOA Agent (Out-Patient)

Makati Philippines

Training Supervisor

Makati Philippines

Microsoft SQL Server Database Administrator

Makati Philippines

IT Project Manager

Makati Philippines

Send your application at